Client Testimonials

Home Security Alarm Installation, Leighton Buzzard, LU7 - Steve

I contacted ASH Lock & Secure as our old DIY, bell-only system had died after 17 years and a new “grown up” alarm system was needed. During the onsite survey Stuart was informative and the whole process was educational. The survey took place promptly after my initial enquiry. I was impressed with the promptness of Annette’s responses – both on the phone and by emails, all of those to a high degree.

It was originally my intention to ask three companies to quote on the installation of the alarm system but, in the event my wife and I were so impressed with Stuart’s presentation that we could see no reason why we should not go with ASH Lock & Secure. This intention was endorsed when we received the quotation. I had guessed an amount and the quoted figure was extremely close to my expectation. From that point on installation was arranged quickly and carried out cleanly and efficiently. True, the alarm has not been triggered yet (and hopefully it never will be) so I am not in a position to judge response from the monitors, but I have no reason to believe the system will not work as described. April 2017

Burglar Alarm Installation Hemel Hempstead, HP2 - Ms Cain

We were recommended ASH Lock & Secure by a friend after being concerned about burglary in our new home and were looking for peace of mind from an alarm system. We always like to use local companies & tradesmen where possible. Stuart & ASH surpassed all expectations as they had great knowledge & experience. We were only recommended an alarm that met our needs and were not upsold to a more expensive system. Installation was great, Stuart was friendly and tidied up after himself. Very pleased with the work, cost & service. March 2017

Burglar Alarm Installation  Berkhamsted HP4 - Mrs Few

Having moved into an old property which had an out of date intruder alarm we needed a replacement intruder alarm system. The onsite assessment provided was excellent, clear and very straightforward. Stuart took into consideration our future plans to extend our house and found an intruder alarm solution which would work, before, during and after the construction work is completed. There was a very quick turn around to get a date to fit the alarm, the service was prompt and punctual and the staff at ASH Lock & Secure were very helpful, friendly and approachable. In summary, excellent service and value for money and  great to have the security of an intruder alarm fitted so efficiently and quickly. April 2015

Intruder Alarm Installation Barnet, EN4 - Mrs C King

We contacted ASH Lock & Secure when we wanted to upgrade our security for our home in Barnet. Stuart came to carry out an assessment and was thorough, helpful and all round a pleasure to deal with.  He explained everything in detail without waffling on or using a hard sales pitch to sell the products.  When he left we felt that we knew what we needed and the process to follow. The alarm was fitted when promised with an early and efficient service. The ASH Lock & Secure team were helpful from start to finish and the staff were very pleasant, polite, knowledgeable and helpful. I have already recommended the services to a very close friend who is now having their system installed.  I would definitely recommend ASH Lock & Secure for anyone considering an alarm system.  We feel we made the right decision and have a system in place that meets our requirements. Thank you. January 2015

Home Security System Installation , Aston Clinton - Mr Merrin

Having recently moved into a new home we needed to install an intruder alarm & door viewer. ASH Lock & Secure were very knowledgeable and didn’t try to sell us anything we didn’t want. Even advised that it would be cheaper and easier for me to fit the door viewer myself, which I have now done. Communication was great and we were dealt with in a very professional manner. Would be happy to recommend to other customers. October 2014

Burglar Alarm Installation London N4 - Mr Walker

ASH Lock & Secure were referred to me by a family member. I was very happy with the initial assessment and the excellent alarm installation. I have already recommended you to my neighbours!

Burglar Alarm Installation Hemel Hempstead - Mr P, Hemel Hempstead - June 2014

Ash Lock & Secure handled our enquiry in a very professional way and ensured a prompt installation of the replacement home alarm system, bringing our alarm system up to 2014 standards which, so far, is working well. All the staff we dealt with from Ash Lock and Secure made us feel we were dealing with experts. From initial enquiry to installation was just a matter of a few days and we were kept in the loop at all times.The staff we have spoken with and met from Ash Lock & Secure were friendly, helpful and most approachable, so unlike trying to get our previous alarm company to speak to us, who for the record as we write some weeks after my initial approach still have not been in touch.  Overall a very good experience and most satisfying to find a local supplier who acted so quickly.

Home Alarm System Berkhamsted - Kevin & Helen, April 2014

'An efficient, professional and friendly service from the start. Great knowledge and expertise have ensured we chose the right security solution for our needs without any pushy sales tactics. We definitely recommend ASH Lock & Secure.'
Kevin & Helen, Berkhamsted

Burglar Alarm System St Albans - Mr Rice - April 2014

I needed an alarm fitted to the new house.

The initial assessment was excellent and I was very happy with the information provided. The burglar alarm was promptly installed andall the staff have been friendly, helpful and knowledgeable. I was very impressed with them. I would happily recommend ASH Lock & Secure to my associates.

'I experienced 100% Satisfaction' - Mr P Daly - Home Security System St Albans

'Having made up my mind to install an Alarm System. Ash Lock & Secure was recommended to me by my local Lock installer. Mr Stuart Wells (Mr “ S “ to me) came round.

From our first meeting I had Respect for him, something that does not come easy for me when you learn to distrust Tradesmen.

Without being a Sycophant , I found M “ S “ areal Gent, Helpful and Professional. As a customer all I am interested in is. Points Below.

  1. Answer the Phone 9am to 5pm. No Answer Machines
  2. Respond to Text and Email messages
  3. Turn up when appointments are made, unless cancelled
  4. Know what you are doing, show confidence
  5. Can the installer do what you require
  6.  Mr “ S “ was very capable of instructing me over the phone on setting the control box, after I played with the system, he was willing to call out and fix it.
  7. There was no charge for a small additional item added on later, however I insisted on paying.
  8. On the day of Mr “ S’s “ visit I agreed there and then to purchase and install my System.
  9. Mr “ S “ will make call backs/visits to make sure my complicated exterior Alarm System works.
  10. I would be Happy to stand up Praise and Recommend Mr “ S’s “ Workmanship.

I experienced 100% Satisfaction on all the Above.

Contacted ASH Lock & Secure following a burglary at my property in Hemel Hempstead

The surveyor, Stuart Wells attended the property at the agreed time and date. He was informative concerning the available choices for the burglar alarm installation and explained the options with the pros and cons. He had demonstration equipment with him which I liked as it saved me trying to imagine something that I had never seen before.

Due to the recent burglary, I felt that under the circumstances a quick installation was absolutely vital and only prompt attention would be satisfactory. At every opportunity, the ASH Lock & Secure team was courteous, sympathetic and most importantly prompt in arranging an early installation date.

After installation the engineer took the time to ensure that I was completely happy with the functions of the burglar alarm control panel and did not rush when going through instructions.

My initial contact with Annette helped make me comfortable that my concerns were understood and I would be dealt with quickly. I would recommend the services of ASH Lock & Secure.

Client requested to remain anonymous, Hemel Hempstead - October 2013

All aspects of dealing with you have been first class

All aspects of dealing with you have been first class!

If anyone is considering a home security system look no further than ASH Lock & Secure. Prompt, friendly and very professional. Thanks to all concerned’

Mrs & Mrs Westly, Bovingdon - July 2013

I contacted Ash Lock and Secure after an attempted burglary at my house .... Burglar Alarm Installation Aston Clinton

"I contacted Ashlockandsecure after an attempted burglary at my house and was immediately given excellent and highly professional advice on making my property safe and secure. The cost effective intruder alarm specification met all my needs and led to a very fast and trouble free burglar alarm installation.

The very user friendly system was fully explained to me, but more importantly I knew that I could call them at any time for help or additions to my system.

I would strongly recommend Annette, Stuart and the team to anyone who finds themselves in the same position as myself.

Many thanks again to a first class company.

Jim Marsh, Aston Clinton June 2013"

Very friendly and professional local company .... Burglar Alarm Installation Hemel Hempstead

Excellent service from the initial telephone call through to completion. A very informative assessment by Stuart discussing our home security needs. No pressure to sign any paperwork or to purchase.

Installation was with the minimum of fuss or mess (which was cleared up satisfactorily). Time was taken to go through the burglar alarm system so we were fully up to date with how the system worked before Stuart & Lee left. Much better than reading through a manual!

Overall an excellent service and we would most definitely recommend. Very friendly and professional local company!

Mrs Doyle, Hemel Hempstead. Home Security System, March 2013

The “Ash Team” were very pleasant to deal with and I would happily recommend them ....

Within minutes of arranging a burglar alarm survey, I received an email to confirm the details. The survey and the subsequent installation of the alarm then proceeded exactly as scheduled. The system was set up to meet my specific requirements and I was impressed by the attention to detail, particularly when ensuring that all aspects of the system were working properly.; The “Ash Team” were very pleasant to deal with and I would happily recommend them.

Monitored Intruder Alarm Installation, December 2012 - Mr Goodman, Hemel Hempstead

Expert Service and advice with a polite manner ....

My daughter recommended ASH Lock & Secure, I asked Stuart to install the intruder alarm as soon as possible which he did. Your staff were very helpful, prompt and punctual and showed a great level of expertise. I will happily recommend your services to my friends and colleagues. Mrs Cave, Berkhamsted Burglar Alarm Installation, November 2012

Great knowledge and expertise

ashalarmimage.jpgWe're soon to move into a new home so wanted a new alarm installed for security. ASH Lock & Secure provided an onsite assessment where the engineers explained exactly what was needed. Once we had given the go ahead for the Alarm to be installed the guys were very helpful and worked solidly all day. They showed great knowledge and expertise and were also very friendly and showed great care throughout the installation. I would be very happy to recommend the services of ASH Lock & Secure to friends & family. Intruder Alarm Installation, London N15, Mrs Thrasivoulou

Practice Manager, Parkwood Doctors Surgery, Hemel Hempstead

We had CCTV cameras & monitors that were not working. ASH Lock & Secure came to the surgery and carried out a survey . Once we instructed them to carry out the works they kept us informed on progress and were polite and punctual. Works were carried out quickly and on schedule. We'd have no hesitation in recommending ASH Lock & Secure to our associates.

Richard Munslow, Toni & Guy Salon, Hemel Hempstead

We at Toni & Guy Hemel Hempstead would just like to say a big thank you to Stuart and all the staff at ASH Lock & Secure. After a traumatic ordeal of having our salon burgled and our fire exit door broken we tried other companies before who were very vague and unhelpful and wasted our time & money. When we found ASH Lock & Secure we had nothing but helpful & friendly staff who done a great job at a great price. We would happily recommend you to any company. Thanks again!  

James Barker, Hotel Manager, Shendish Manor Hotel & Golf Club

I wanted to improve swing doors to a function room so that they would not bang when they closed. ASH Lock & Secure provided detailed information and were extremely helpful. After this initial meeting I then used ASH Lock & Secure for a bigger job in my largest function room. After placing the initial call ASH Lock & Secure are at the hotel in a short period of time and quotes are provided shortly after by email. The service is very fast & efficient and works are carried out to a good standard.  We would have no hesitation in recommending your services to our associates.

Susie Pegler, The Block, Rickmansworth.

"We heard about ASH Lock & Secure via the police following a burglary at our premises. After securing our premises Stuart gave an onsite assessment providing excellent information on securing our shop. ASH Lock & Secure increased our security fitting new Mortice Locks, Rear Door & Iron Security Gate. I would have no hesitation in recommending your company to friends and colleagues, you were very reassuring at a time of great stress!" 

Jane Senior, Head Teacher Potten End CoE First School

"Since our initial assessment we have used the services of ASH Lock & Secure for numerous requirements including replacing old & faulty locks, handles & fitting push plates and installing a door entry system. We’ve always found Stuart and his team to be very helpful, prompt, tidy & courteous. We would thoroughly recommend you especially to other schools as you understood our requirements and were always happy to work around the school day/holidays etc causing minimum disruption."

Miss O'Brien, Boxmoor, Hemel Hempstead

"I'd just moved into a new house and found the locks on the front door were very flimsy, also we had not been given a key for the dead bolt from the previous owners. After the first night in the house I was very keen to change the locks as soon as possible as I felt very vulnerable to break ins in the current state. I contacted ASH Lock & Secure in the morning and was offered an appointment on the same day at a time that was convenient to me which was great. Stuart and his assistant arrived on time and promptly sorted out the front door with new locks. In the meantime I'd also noticed our exterior cellar door not only had a defective lock it was also not shutting properly due to how the wooden door had expanded. ASH Lock & Secure were brilliant and even though they'd had no prior warning about the cellar door they had all the tools on hand to trim down the door and also replace the lock for me. I found ASH Lock & Secure offered a really friendly and efficient service and I would not hesitate to recommend them to others."

Nigel Birt, Southern Electric Contracting, Welwyn Garden City

"ASH Lock & Secure were requested by Hertfordshire Constabulary to secure our premises following a burglary where the locks had been damaged. After securing our premises we were provided with a full assessment & Stuart returned to replace the damaged door closer, handle and latch in a quick & efficient manner. We were very happy with the levels of service we received and the knowledge imparted by Stuart. I would have no hesitation in recommending ASH Lock & Secure in the future."

Mr G Lewis, Leighton Buzzard

"I used your services after being broken into the night before, as you can imagine my mood was not great and I was very keen to get the lock changed quick sharp. Rather than being told what time I should expect an engineer I was pleasantly surprised that your engineer was flexible enough to attend at a time that was convenient for me. The engineer was polite and friendly and we had a little banter he also took the time to explain and show me what he was doing which I appreciated. The icing on the cake was the support from the office, as this was an insurance claim I needed an electronic copy of an invoice ASAP to send to my insurer, this was sent that evening which really helped.I am going to be upgrading my locks at home and Ash Locksmiths will be invited to do the work!!"

J Miller, George Street Primary School, Hemel Hempstead

"The school had a need to restrict access from outside into the classrooms. ASH Lock & Secure provided an onsite assessment that was very professional and gave easily understandable information. Once we had engaged ASH Lock & Secure to install a Mag Lock with keypad and release button plus remove handles and fit blanking to several external doors we were kept informed and updated both in person and via the telephone. We found Stuart to professional in every way. George Street School would have no reservations in using your services again and would be happy to recommend your company."

Mrs E Jackson, Berkhamsted

"I requested the services of ASH Lock & Secure initially to fit window locks to the Church Cottage at St Peters then also had Stuart look at the two French doors which needed alterations in my own property. Stuart providing an initial assessment which was carried out quietly & efficiently. Stuart was helpful, prompt & punctual, he dealt clearly with my queries & I could not have had a nicer person to deal with! I have already recommended the services of ASH Lock & Secure to my associates as Stuart was very approachable and helpful both in the work done in the “Court House Cottage” (Church Cottage) and in my private residence. It is nice to have a work person who is chatty and smiling. I shall certainly use ASH Lock & Secure in the future!"

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